Skip to main content

Privacy Policy

Grandeur Real Estate (“we”, “our”, or “us”) is an independent boutique real estate agency committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or engaging our services, you consent to the collection, use and disclosure of your personal information as described in this Privacy Policy.

 

 

What is Personal Information?
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.
Examples include:
  • Name
  • Residential or postal address
  • Email address
  • Telephone number
  • Date of birth
  • Occupation or employment details
  • Financial information relevant to property transactions
  • Identification documents where required by law
  • Any other information you provide to us.

 

 

What Personal Information Do We Collect?
Depending on the services you require, we may collect:
  • Contact details
  • Identification information
  • Property ownership details
  • Rental and tenancy information
  • Employment and income information
  • Financial or payment information
  • Rental history
  • References
  • Records of communications with us
  • Property preferences
  • Feedback, enquiries or complaints
  • Information submitted through our website, social media or online forms.
We may also collect anonymous information such as website usage statistics to improve our services.

 

 

How We Collect Your Personal Information
We generally collect personal information directly from you when you:
  • Contact us by phone, email or in person
  • Visit our website
  • Complete online enquiry forms
  • Request a property appraisal
  • Buy or sell a property
  • Apply to lease a property
  • Attend inspections or open homes
  • Subscribe to our newsletters
  • Participate in promotions or surveys.
We may also collect information from:
  • Your authorised representatives
  • Previous landlords or managing agents
  • Employers or referees
  • Government agencies
  • Credit reporting bodies (where permitted)
  • Financial institutions
  • Public registers
  • Service providers involved in property transactions
  • Other third parties where you have provided consent.

 

 

Rental Applications and Property Transactions
If you apply to rent a property through Grandeur Real Estate, we may collect additional information including:
  • Rental history
  • Employment details
  • Income information
  • Identification documents
  • References
  • Emergency contact details
  • Information required to assess your tenancy application.
If you buy or sell property through us, we may collect information necessary to:
  • Verify your identity;
  • Prepare contracts and documentation;
  • Coordinate with solicitors, conveyancers, lenders and other professionals;
  • Administer deposits and trust monies where applicable; and
  • Comply with legal obligations under Australian and NSW legislation.

 

 

Cookies and Website Analytics
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies help us to:
  • Remember your preferences
  • Analyse website traffic
  • Improve website performance
  • Measure marketing effectiveness
  • Deliver more relevant content.
We may also collect technical information including:
  • IP address
  • Browser type
  • Device information
  • Pages viewed
  • Date and time of visits
  • Referring websites.
You can disable cookies through your browser settings, although doing so may affect some website functionality.

 

 

If You Do Not Provide Personal Information
If you choose not to provide requested information, we may be unable to:
  • Provide our services;
  • Process property transactions;
  • Assess tenancy applications;
  • Respond to enquiries;
  • Arrange inspections; or
  • Provide information you have requested.

 

 

Why We Collect, Use and Hold Personal Information
We collect, use and hold personal information to:
  • Provide residential and commercial real estate services;
  • Assist clients buying, selling or leasing property;
  • Manage rental properties and tenancy applications;
  • Arrange property inspections, appraisals and marketing;
  • Verify identity and help prevent fraud;
  • Manage deposits, trust monies and payments;
  • Communicate with buyers, sellers, landlords, tenants and contractors;
  • Respond to enquiries;
  • Improve our services;
  • Maintain accurate records;
  • Send marketing communications where permitted by law;
  • Comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles, the Property and Stock Agents Act 2002 (NSW) and other applicable legislation; and
  • Protect our legal rights and business interests.

 

 

Disclosure of Personal Information
We may disclose your personal information where reasonably necessary to:
  • Our employees and authorised contractors;
  • Property owners, buyers, landlords or tenants involved in a transaction;
  • Solicitors and conveyancers;
  • Mortgage brokers and financial institutions;
  • Building inspectors, valuers and tradespeople;
  • Government authorities where required by law;
  • Identity verification providers;
  • Payment processors;
  • Cloud hosting and IT service providers;
  • Marketing service providers;
  • Professional advisers including accountants and lawyers; or
  • Other parties where you have authorised the disclosure or where disclosure is required by law.

 

 

Property Marketing
Where you engage Grandeur Real Estate to market your property, photographs, videos, virtual tours or floorplans may be produced for advertising purposes.
We recommend removing personal items or information you do not wish to appear in marketing material before photography or filming takes place. We take reasonable steps to minimise the inclusion of unnecessary personal information in marketing content.

 

 

Direct Marketing
We may send you information about:
  • Properties for sale or lease;
  • Property market updates;
  • Company news;
  • New services;
  • Promotions or events.
These communications may be sent by email, SMS, telephone or post in accordance with applicable Australian laws.
You may opt out of marketing communications at any time by:
  • Clicking the unsubscribe link in our emails;
  • Replying STOP to SMS communications where available; or
  • Contacting us directly.

 

 

Accessing and Correcting Your Personal Information
You may request access to the personal information we hold about you by contacting us.
If your information is inaccurate, incomplete or out of date, we will take reasonable steps to correct it.
We generally do not charge for making an access request, although reasonable administrative fees may apply for particularly large or complex requests.
Where permitted by law, we may refuse access. If this occurs, we will explain the reasons for our decision.

 

 

Overseas Disclosure
Some of our software providers, cloud storage services and technology platforms may store or process information outside Australia.
Where personal information is transferred overseas, we take reasonable steps to ensure it receives protections consistent with the Australian Privacy Principles.

 

 

Security of Personal Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification and disclosure.
Our security measures include:
  • Secure cloud-based systems
  • Data encryption
  • Password-protected systems
  • Multi-factor authentication where appropriate
  • Restricted staff access
  • Secure document storage
  • Regular software updates
  • Cybersecurity monitoring
  • Staff privacy training.
Although we take reasonable precautions, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee the absolute security of information transmitted over the internet.

 

 

Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

 

 

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices.
The latest version will always be available on our website.

 

 

Privacy Complaints
If you believe we have breached your privacy, please contact us in writing.
We will acknowledge your complaint, investigate the matter and respond within a reasonable timeframe.
If you are not satisfied with our response, you may make a complaint to the Office of the Australian Information Commissioner (OAIC).

 

 

Contact Us
Grandeur Real Estate
Address: Shop 13/60-68 Stockdale Crescent, Abbotsbury NSW 2176
Phone: 02 9825 0537
If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact us using the details above.